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DeliveryDELIVERY & RETURNS

How much does delivery cost?

Within Australia

Freight is free for all orders over $125.00 purchased through our online store. All orders purchased through our online store under $125.00 incur a freight charge of $10.00. The method of delivery will be at the discretion of The Tackle Warehouse. Usually for small packages Australia Post will be used and for larger packages Australian Air Express (AAE). Therefore please check with these organisations as to the delivery times to your address from our postcode 4152. The abovementioned freight charges are not applicable to purchases made at our store located at 436 Old Cleveland Road, Camp Hill, Queensland.

International

International freight charges are calculated on the size and weight of the parcel and the delivery destination. For a cost on delivery please email info@tacklewarehouse.com.au with the items you would like to purchase and the delivery address and we will provide you with the shipping costs.

Where do we deliver?

We deliver everywhere within Australia including PO Boxes, business addresses and home addresses. (you may need to sign – so a work address is usually better).  We also ship to most international countries. Please email us at info@tacklewarehouse.com.au to discuss your individual needs.

How long does delivery take?

All orders within Australia will be packaged and shipped within 3 working days in most cases.

The method of delivery will be at the discretion of The Tackle Warehouse. Usually for small packages Australia Post will be used and for larger packages Australian Air Express (AAE). Therefore please check with these organisations as to the delivery times to your address from our postcode 4152.

What is our refund policy?

Should the product not meet a basic level of performance, not perform the intended purpose; or not match the description or sample, we are happy to refund the product. Unfortunately if you change your mind we are unable to refund your money.

Please return the goods to us at The Tackle Warehouse 436 Old Cleveland Road, Camp Hill QLD 4152 within 7 days of your receiving the goods. Returned goods must be in original condition and include all the original packaging. Unfortunately, shipping and handling costs are not refundable. All refunds will be made in Australian dollars (AUD) and are subject to GST.

Please report any incorrect, missing or damaged items to The Tackle Warehouse within 24 hours of your receiving the delivery. If item(s) received are not what was ordered please do not open the sealed package in which it was sent. Then contact us and we can discuss how we can help.

Any shipping and insurance cost involved in sending the warranty claim goods back to The Tackle Warehouse are to be met by the customer.