Delivery and Returns FAQ

HOW MUCH DOES DELIVERY COST?

Within Australia Freight is free for all orders over $125.00 purchased through our online store. All orders purchased through our online store under $125.00 incur a freight charge of $10.00. The method of delivery will be at the discretion of The Tackle Warehouse. The abovementioned freight charges are not applicable to purchases made at our store located at 436 Old Cleveland Road, Camp Hill, Queensland.

International International freight charges are calculated on the size and weight of the parcel and the delivery destination. For a cost on delivery please email info@tacklewarehouse.com.au with the items you would like to purchase and the delivery address and we will provide you with the shipping costs.

WHERE DO WE DELIVER?

We deliver everywhere within Australia including PO Boxes, business addresses and home addresses. (you may need to sign – so a work address is usually better). We also ship to most international countries. Please email us at info@tacklewarehouse.com.au to discuss your individual needs.

HOW LONG DOES DELIVERY TAKE?

All orders within Australia will be packaged and shipped within 3 working days in most cases. The method of delivery will be at the discretion of The Tackle Warehouse.

WHAT IS OUR REFUND POLICY?

In the unlikely event that you are not completely satisfied with your online order, your order can be returned for either a refund or exchange. Please return the goods to us at The Tackle Warehouse 436 Old Cleveland Road, Camp Hill QLD 4152 within 14 days of your receiving the goods. Returned goods must be in original condition and include all the original packaging. All refunds will be made in Australian dollars (AUD) and are subject to GST.

Please report any incorrect, missing or damaged items to The Tackle Warehouse within 24 hours of your receiving the delivery. If item(s) received are not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Contact us and we can discuss how we can help.

Any shipping and insurance cost involved in sending the goods back to The Tackle Warehouse is to be met by the customer.

Returns must be carefully packed, freight paid and insured, as we cannot receive freight collect shipments, nor can we be responsible for loss or damage to returned parcels. We cannot accept any item that has been used, tampered with or damaged. We will credit you with your original method of payment.

The Tackle Warehouse owns the title of any extra goods shipped with your order that have been despatched in error.

If the product is faulty, please see the section Warranty Claims in our Terms and Conditions

REFUND AND EXCHANGES WHAT YOU GET BACK!

 

If you changed your mind

If the goods are faulty

 

Using PayPal, Mastercard, Visa or Direct Deposit

AfterPay

Using PayPal, Mastercard, Visa or Direct Deposit

AfterPay

 

 

Free Shipping

 

Paid Shipping

 

Free Shipping

 

Paid Shipping

First preference is replacement or repair

 

Free Shipping

Paid Shipping

Free Shipping

Paid Shipping

Refund

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Exchange

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Refund amount for goods and shipping

Total amount

 

 

 

 

 

less shipping charges incurred

Total amount

 

 

 

 

 

less $10.00 shipping charge

Total amount

 

less 6% AfterPay handing fee

 

less shipping charges incurred

Total amount

 

less 6% AfterPay handing fee

 

less $10.00 shipping charge

Total amount

 

 

 

 

 

 

 

 

Total amount

 

 

 

 

 

 

including shipping

Total amount

 

 

 

 

 

 

 

 

Total amount

 

 

 

 

 

 

including shipping

Who pays for return shipping

Customer

Customer

Customer

Customer

Customer pays then refunded by The Tackle Warehouse

Customer pays then refunded by The Tackle Warehouse

Customer pays then refunded by The Tackle Warehouse

Customer pays then refunded by The Tackle Warehouse

 

 

 

 

 

 

 

 

 

REFUNDS

Refunds are processed via the original payment method within 3 working days of receipt of goods. Funds may take a further 5 working days to appear in your account.

Should your purchase be made through AfterPay a refund transaction fee of 6% of the original purchase price will be deducted from the refund price. This fee covers the AfterPay transaction costs which The Tackle Warehouse incurred for the purchase of your items. AfterPay does not refund this transaction cost to The Tackle Warehouse even if the items have been returned.

We will notify AfterPay of your return and your AfterPay payment plan will be adjusted accordingly. Please note that the refund amounts are taken off the last payment(s) first. If at least one payment has been made in relation to the purchase, and the refunded amount is greater than the amount outstanding, the difference between these amounts will be refunded to the credit/debit card that you used to place the order. The bank may take 5-7 days to refund the money to your card. For more information visit: https://www.afterpay.com.au/